Forward Deployed Engineer at Hyro

About Forward Deployed Engineering at Hyro

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels \- including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA\-compliant, fast to deploy, easy to maintain, and simple to scale \- generating better conversations, successful patient outcomes, and revenue\-driving insights. ****We are looking for a Forward Deployed Strategist to join our growing FDS team, a brand\-new function at Hyro. As a Forward Deployed Strategist, you will embed with our most strategic health\-system accounts, becoming a trusted advisor to our clients and an essential part of their success by driving adoption of Hyro's AI agents from the core package into the additional capabilities that make them truly valuable. As a passionate product thinker and customer advocate, you will connect the dots between the product and its business value for the customer, from post\-sales through the adoption

Companies like Hyro typically structure FDE teams around a build-team model, where engineers join an existing customer engineering function and deploy the product across a portfolio of accounts. Based on FDE Pulse data across 285 active postings, 7% of FDE roles are build-team positions and 2% are "first hire" situations where the engineer defines the function. Hyro's 1 active posting falls into the first hire category based on role count.

FDE roles across the market are 5% North America-focused based on 285 active postings. 0% of FDE roles are classified as growth hires, meaning the company is expanding its customer base rather than backfilling an existing position. This context matters for FDE candidates evaluating Hyro: growth hire roles often come with more pressure to ramp quickly but also clearer performance metrics tied to customer success.

What FDEs Do at Hyro

Forward Deployed Engineers at Hyro own the technical success of customer deployments. This means designing integration architectures specific to each customer's infrastructure, writing and maintaining production code that runs in customer environments, and serving as the primary technical point of contact for enterprise accounts. The role sits at the intersection of product engineering and customer success without being either.

Day-to-day work for an FDE at Hyro varies by customer complexity and deployment stage. In the early phases of a new customer engagement, FDEs focus on environment setup, data mapping, and building the first integrations. As deployments mature, the work shifts toward performance tuning, expanding use cases, and training customer teams on new capabilities. Some FDE roles also feed product insights back to internal engineering, effectively acting as a bridge between customer needs and the roadmap.

Career Path for FDEs at Hyro

FDE careers typically progress along one of three paths: deepening technical specialization within the FDE function (moving from mid-level to senior to staff FDE), transitioning into engineering management (leading FDE teams or broader customer engineering organizations), or lateral moves into product management (where customer-facing FDE experience is highly valued). All three paths are available at companies with established FDE programs.

The FDE market median of $180,000 base salary across 134 active postings reflects a market that prices the role at a premium over equivalent-seniority software engineers at the same companies. Total compensation including equity, particularly at venture-backed companies, can be 20 to 50 percent higher than base salary. FDEs considering opportunities at Hyro should evaluate total compensation, not just base salary, when comparing offers.

Interview processes for FDE roles at most companies include a technical coding round, a system design round specific to customer deployment scenarios, and a customer scenario exercise where candidates are asked to scope a deployment, communicate trade-offs, and handle technical objections. Strong candidates combine engineering depth with the ability to explain complex systems to non-technical stakeholders clearly and without jargon.

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