Forward Deployed Engineer at Truist

About Forward Deployed Engineering at Truist

The Head of Forward Deployed Engineering leads the function responsible for taking AI capabilities out of the platform and into the hands of Truist business lines — deploying, configuring, integrating, enabling, and sustaining production AI solutions directly within the enterprise environments where they create business value. * Own the Forge Forward Deployed Engineering function — providing executive leadership, organizational design, delivery standards, and operational accountability for AI capability deployment across all Truist business lines. * Define and execute the forward deployment strategy — including how AI capabilities are scoped, configured, integrated, tested, deployed, enabled, and sustained within each business line environment. * Build and develop a high\-performing forward deployed engineering team through hiring, onboarding, coaching, performance management, career development, and team culture in

Companies like Truist typically structure FDE teams around a build-team model, where engineers join an existing customer engineering function and deploy the product across a portfolio of accounts. Based on FDE Pulse data across 196 active postings, 43% of FDE roles are build-team positions and 10% are "first hire" situations where the engineer defines the function. Truist's 1 active posting falls into the first hire category based on role count.

FDE roles across the market are 42% North America-focused based on 196 active postings. 57% of FDE roles are classified as growth hires, meaning the company is expanding its customer base rather than backfilling an existing position. This context matters for FDE candidates evaluating Truist: growth hire roles often come with more pressure to ramp quickly but also clearer performance metrics tied to customer success.

What FDEs Do at Truist

Forward Deployed Engineers at Truist own the technical success of customer deployments. This means designing integration architectures specific to each customer's infrastructure, writing and maintaining production code that runs in customer environments, and serving as the primary technical point of contact for enterprise accounts. The role sits at the intersection of product engineering and customer success without being either.

Day-to-day work for an FDE at Truist varies by customer complexity and deployment stage. In the early phases of a new customer engagement, FDEs focus on environment setup, data mapping, and building the first integrations. As deployments mature, the work shifts toward performance tuning, expanding use cases, and training customer teams on new capabilities. Some FDE roles also feed product insights back to internal engineering, effectively acting as a bridge between customer needs and the roadmap.

Career Path for FDEs at Truist

FDE careers typically progress along one of three paths: deepening technical specialization within the FDE function (moving from mid-level to senior to staff FDE), transitioning into engineering management (leading FDE teams or broader customer engineering organizations), or lateral moves into product management (where customer-facing FDE experience is highly valued). All three paths are available at companies with established FDE programs.

The FDE market median of $135,000 base salary across 134 active postings reflects a market that prices the role at a premium over equivalent-seniority software engineers at the same companies. Total compensation including equity, particularly at venture-backed companies, can be 20 to 50 percent higher than base salary. FDEs considering opportunities at Truist should evaluate total compensation, not just base salary, when comparing offers.

Interview processes for FDE roles at most companies include a technical coding round, a system design round specific to customer deployment scenarios, and a customer scenario exercise where candidates are asked to scope a deployment, communicate trade-offs, and handle technical objections. Strong candidates combine engineering depth with the ability to explain complex systems to non-technical stakeholders clearly and without jargon.

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