Customer Engineer

Ollama is the most popular way for developers to access open models. What started as an open-source, local-first runtime is now the largest developer network in the open-model ecosystem: 8.9 million monthly active developers and over 67,000+ community-built integrations. We're backed by Y Combinator, Benchmark, 8VC, and Theory Ventures.

Our team is small and talent dense. We're flat, low-ego, and fast-moving. We like people who are truth-seeking, passionate, design-driven, and who enjoy shipping code.

About the role ------------------

You'll be the technical bridge between Ollama and our customers — helping teams deploy Ollama locally and in the cloud, integrate it into their stack, and trust it in regulated environments. You'll work on proofs of concept, reference architectures, onboarding, and ongoing success for the developers building on Ollama. The role balances support engineering — unblocking teams as they deploy and integrate Ollama — with helping Ollama's fastest-growing users succeed.

What you'll do ------------------

• Build and automate Ollama's support systems
• Build reference architectures and deployment guides for specific use cases
• Onboard larger teams to Ollama
• Be the voice of the customer inside Ollama.

You may be a fit if -----------------------

• You've been a solutions, customer, pre-sales, or developer-success engineer at a developer-tools, infrastructure, or AI/ML company.
• You're hands-on — you can run models, write code, and debug a real deployment.
• You're credible with technical buyers and can lead a room of engineers.
• You communicate clearly and simplify complex setups for developers
• You're comfortable in ambiguity and move fast.
• Bonus: experience with model deployment, GPU/ML infrastructure, or regulated-industry compliance.