Customer Engineer

San Francisco, CA · On-site · Full-time

Compensation: $130,000–$170,000 + competitive equity

About the Company

We're an early-stage, venture-backed startup building the real-time data infrastructure that lets AI agents access live information from across the web. Our APIs and datasets power use cases from pipeline building and prioritization to sales/marketing automation and deal sourcing. With 150+ enterprise customers, $10M+ ARR, profitability, and 10x growth in 2025, we're scaling fast while staying disciplined.

Founded 2023 · 11–50 people · Industry: AI Tools

The Role

We're hiring a Customer Engineer to own customer success while actively building the automation that reduces manual customer touchpoints over time. This is a hybrid technical and relationship-driven role: you'll hop on calls when needed, but you'll be equally focused on building automated responses and workflows that scale support without scaling headcount. Prior customer success experience is not required — this is as much a builder's seat as a support seat.

What you'll be doing

• Own day-to-day customer success and support, including scheduling and running calls when necessary
• Build automations that reduce manual response volume over time
• Continuously improve how customer interactions are handled, balancing personal touch with scalable systems
• Identify patterns in customer needs and translate them into automated or systematized solutions
• Represent the voice of the customer back into the product and engineering teams

Tech stack: API integration and automation/workflow tooling.

Requirements

• 0-3 years, early-career welcome
• Genuine technical aptitude required
• Builder mindset: automation over manual process
• Personable, improvement-oriented
• SF 5 days in-person
• No prior CS experience required

Green Flags

• Software engineering background with genuine interest in moving into a more customer-facing role
• Demonstrated technical aptitude through side projects, coursework, or prior automation work
• Personable communicator who genuinely enjoys improving how customers experience the product
• High curiosity and hunger, even without direct customer success experience
• Comfortable building systems and processes rather than just executing manual tasks

Red Flags

• Pure support or ticket-handling background with no technical building interest
• Lacks genuine technical aptitude or curiosity about automation
• Passive approach to customer interactions rather than a builder's mindset
• Cannot work SF in-person 5 days a week

Why Join

• Build category-defining data infrastructure for the AI-agent era
• Rare traction for the stage: 150+ enterprise customers, $10M+ ARR, profitable, 10x growth in 2025
• A builder's seat with high autonomy and direct product influence early in your career
• Early-career friendly with a high ceiling — technical aptitude and hunger matter more than a CS resume

Details

• Location: San Francisco, CA
• Work policy: On-site, 5 days a week
• Compensation: $130,000–$170,000 + equity
• Visa sponsorship: None available
• Employment type: Full-time