Microsoft Security Customer Engineer

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for a Microsoft Sentinel, Copilot for Security and Defender for Cloud Expert to join our growing Customer Engineer (CE) team. These are full-time roles with comprehensive benefits. As a CE, you’ll work with Fortune-1000 enterprises, guiding them to a healthy, secure identity posture across hybrid and cloud environments. This is a high-impact, customer-facing role where you’ll serve as a trusted technical advisor, driving adoption, optimization, and transformation across a range of Microsoft security solutions—including Sentinel, Copilot for Security, Microsoft Defender for Cloud, and advanced tools like MDI, MDA, and XDR. Location: Remote US

Salary Range: $110K/yr – $120K/yr based on experience

• Act as the customer’s security advisor, guiding their end-to-end journey with Microsoft’s cloud security architecture.
• Drive technical conversations and hands-on solutioning across IaaS, PaaS, and SaaS security layers.
• Deliver compelling technical presentations, live demos, and proof-of-concepts showcasing Microsoft Sentinel, Defender for Cloud, and Copilot for Security.
• Lead clients’ implementation efforts focused on cloud-native SIEM (Sentinel), automated threat response (Copilot for Security), and security telemetry ingestion and analytics across IaaS, PaaS, SaaS, endpoint, and identity workloads.
• Drive successful adoption of Microsoft security products, especially across hybrid cloud environments.
• Stay ahead of the curve with AI-powered security tools and continuously upskill to align with Microsoft’s Security & Customer Success goals.
• 10–15 years of progressive IT experience spanning enterprise infrastructure, cloud platforms, and security operations.
• 5–7 years of hands-on expertise with Microsoft Security solutions, including Microsoft Sentinel, Microsoft Defender XDR, Defender for Cloud, Defender for Identity, Defender for Office 365, and 2+ years of experience with Security Copilot.
• Strong background in cross-platform integration of cloud, endpoint, identity, and application security sources into Microsoft security platforms, enabling unified threat detection, investigation, and response.
• Deep understanding of SIEM, XDR, threat detection engineering, security monitoring, incident response, and security operations best practices across hybrid and multi-cloud environments.
• Trusted advisor with strong executive presence, capable of influencing technical decision-makers, security leaders, architects, and C-level stakeholders.
• Strong customer-facing consulting and presentation skills, including requirements discovery, solution design workshops, architecture reviews, and technical enablement sessions.
• Experience leading strategic customer engagements, driving platform adoption, operational excellence, and measurable security outcomes.
• Hands-on expertise with automation and orchestration capabilities, including Microsoft Sentinel automation rules, playbooks, Logic Apps, and AI-driven security workflows.

Key Skills & Technologies:* Cloud Security Solutions: Microsoft Defender for Cloud (Azure IaaS, PaaS, SaaS security), Defender for Identity (MDI), Defender for Endpoint, Defender for Cloud Apps (MDA), XDR technologies. * SIEM/SOAR: Deep familiarity with Microsoft Sentinel architecture, threat hunting, workbook creation, KQL, and incident response workflows. * AI & Automation: Hands-on experience or working knowledge of CoPilot for Security * Security Frameworks & Models: Understanding of Zero Trust, MITRE ATT&CK, NIST, and cloud governance best practices. * Scripting/Automation: PowerShell, Kusto Query Language (KQL), Azure Logic Apps preferred. * Customer-Facing Expertise: Proven ability to lead customer engagements, technical workshops, and deploy real-world solutions.