Role Description
We have an opportunity for a Microsoft Teams Customer Engineer to join our team working as a Customer Engineers (CE’s).You will be responsible for customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives. CE’s work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments. You will be a trusted advisor, providing guidance, education and adherence for best practices, risk mitigation etc.
- Standard Product Work Shops – Training
- In-Depth Product Reviews - White Board (Chalk Talk) Sessions
- Health Checks / Assessments
- Post Operational Review of Product Implementations
- Product Upgrade / Migration Assessments
- Systems Performance Reviews
- Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
- 7+ years experience of supporting UC communication solutions for Microsoft Teams
- In-depth experience with MS Teams Telephony and architecture
- 5+ years experience of Voice, video, meeting solution, and supporting infrastructure that includes thorough knowledge of MS Teams Live Event/Webinar/Town Halls
- SBC Configuration
- PTSN Architecture
- Understanding of Tenant restriction V1/V2
- Experience with CQD QBR analysis/QoS
- Intune/Firewall knowledge related to Teams
- Good understanding of ITIL/Service Management
- 5+ years experience in architecture designs, deployment, troubleshooting, technology management
- Understanding of Microsoft's Modern IT Architecture and Strategy
- PowerShell\Scripting experience
- Deep troubleshooting skills with Teams
- Designing & implementing services of Teams.
- MS Teams deployment
- Experience in assessing Microsoft Teams health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Teams environments which includes change, release, performance, and availability management.
About Forward Deployed Engineering
Forward Deployed Engineers are embedded directly with customers to build custom solutions, integrate products into existing infrastructure, and bridge the gap between product engineering and customer success. The role combines deep technical skills with the ability to operate in client environments and translate business requirements into working software.
Originally pioneered by Palantir, the FDE model has spread across AI, enterprise SaaS, and cloud infrastructure companies. FDEs write production code, architect integrations, train customer teams, and feed product insights back to the core engineering organization. At companies like OpenAI, Salesforce, and Databricks, FDE teams are treated as elite engineering units that can ship custom solutions in days rather than quarters.
Typical FDE stack: Python, TypeScript, SQL, REST/GraphQL APIs, cloud platforms (AWS/GCP/Azure), and increasingly LLM APIs and AI orchestration frameworks. Strong communication and the ability to context-switch between technical and business conversations are as important as coding ability.
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