Role Description
Founding Forward Deployed Engineer
Location: On-site, New York, NY (5 days/week) — ~20% travel (2+ events/quarter) Compensation: $150K – $240K + equity (0.5%–1%) Visa: Limited to existing H1B or OPT holders
About Client: A YC-backed startup building AI agents for claims operations teams, already live with top-10 global insurance carriers. 25x revenue growth in 10 months post-YC, backed by top-tier seed investors, founding team from top research institutions.
What You'll Do
- Own the technical relationship from first demo through production deployment; configure AI agents to fit customer workflows
- Build custom integrations, APIs, and workflows connecting AI agents to customer systems (claims platforms, CRMs)
- Perform AI tuning and optimization — prompt engineering, voice customization, agent behavior refinement
- Channel customer discovery/feedback back into product and engineering roadmap
- Provide technical consulting on AI agent design, workflow automation, and system integration
- Manage multiple customer implementations simultaneously under tight deadlines
Required Technical Skills
- Proficiency in Python and/or TypeScript
- REST APIs, webhooks, and third-party integrations
- Comfort with AI tools and willingness to lean fully into them
- Foundational coding skills sufficient to build integrations and debug systems
Nice-to-Have
- Hands-on experience with LLMs, prompt engineering, RAG systems, or agent frameworks
- Full-stack skills: React, Node.js, PostgreSQL, cloud infrastructure
- Low-code/no-code tools (Zapier, Make, Retool)
- Voice AI/telephony experience (Twilio, Vapi, LiveKit)
- Domain expertise in insurance, claims, or complex operational workflows
- Top consulting background with a technical undergraduate degree
Experience
- 2–5 years in forward deployed engineering, solutions/sales engineering, or customer-facing software engineering
- Experience at a VC-backed early/growth-stage startup
- Exposure to regulated or security-sensitive work (auditability, traceability)
- Top-tier university background preferred
- Strong communicator — able to speak technically with a CTO and simply with a business stakeholder
- Charismatic, customer-obsessed, high agency and comfort with ambiguity
Avoid
- Not outgoing / no customer-facing experience
- Experience limited to deployments only, with no infra/DevOps exposure
- Consecutive job hopping or stints under 1 year
- Abstract feature work or migrations with no clear business outcome
Interview Process: Screening → Technical interview (with take-home challenge) → Meet with co-founders Hiring Goal: Urgent — candidate submissions expected within 7 days
Pay: $92,540.38 - $111,446.48 per year
Work Location: In person
About Forward Deployed Engineering
Forward Deployed Engineers are embedded directly with customers to build custom solutions, integrate products into existing infrastructure, and bridge the gap between product engineering and customer success. The role combines deep technical skills with the ability to operate in client environments and translate business requirements into working software.
Originally pioneered by Palantir, the FDE model has spread across AI, enterprise SaaS, and cloud infrastructure companies. FDEs write production code, architect integrations, train customer teams, and feed product insights back to the core engineering organization. At companies like OpenAI, Salesforce, and Databricks, FDE teams are treated as elite engineering units that can ship custom solutions in days rather than quarters.
Typical FDE stack: Python, TypeScript, SQL, REST/GraphQL APIs, cloud platforms (AWS/GCP/Azure), and increasingly LLM APIs and AI orchestration frameworks. Strong communication and the ability to context-switch between technical and business conversations are as important as coding ability.
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