Role Description
The Role ------------
Our robots are now deployed with real customers who pay real money and expect them to work. You will be the engineer on the ground who makes that true. You will own deployments end to end: site assessment, installation, integration with customer systems, on-site debugging, and the handoff to a reliable steady state.
This is not a support role. You will write software, close the loop between field failures and the core engineering team, and shape the product roadmap with the highest-signal data in the company: what actually breaks in the real world.
What You Will Do --------------------
- Lead on-site deployments of OM1-powered robots at enterprise customers across manufacturing, logistics, and retail
- Integrate our robots with customer infrastructure: networks, safety systems, facility workflows, and operator training
- Debug across the full stack in the field, from hardware and firmware to perception, navigation, and cloud telemetry
- Build deployment tooling, runbooks, and remote diagnostics so that each deployment is easier than the last
- Translate field observations into prioritized engineering requirements and drive them to resolution
- Serve as the technical face of OpenMind to customer engineering and operations teams
What We Look For --------------------
- Strong engineering fundamentals in languages such as Python, Go, and/or C++, with comfort in Linux environments
- Hands-on experience with robots, embedded systems, or other hardware deployed outside a lab
- Proven ability to debug complex systems under pressure with incomplete information
- Excellent communication with non-technical stakeholders; you can explain a failure to a plant manager and a fix to a roboticist
- Willingness to travel up to 50 percent to customer sites
- High agency. You see a problem, you own it, and you do not wait for permission
Nice to Have ----------------
- Experience with ROS2, real-time systems, or fleet telemetry
- Prior forward deployed, solutions engineering, or field applications experience at a robotics, autonomy, or infrastructure company
- Experience working in industrial environments (manufacturing, warehousing, energy), retail, or healthcare technology
Compensation Range: $130K - $180K
About Forward Deployed Engineering
Forward Deployed Engineers are embedded directly with customers to build custom solutions, integrate products into existing infrastructure, and bridge the gap between product engineering and customer success. The role combines deep technical skills with the ability to operate in client environments and translate business requirements into working software.
Originally pioneered by Palantir, the FDE model has spread across AI, enterprise SaaS, and cloud infrastructure companies. FDEs write production code, architect integrations, train customer teams, and feed product insights back to the core engineering organization. At companies like OpenAI, Salesforce, and Databricks, FDE teams are treated as elite engineering units that can ship custom solutions in days rather than quarters.
Typical FDE stack: Python, TypeScript, SQL, REST/GraphQL APIs, cloud platforms (AWS/GCP/Azure), and increasingly LLM APIs and AI orchestration frameworks. Strong communication and the ability to context-switch between technical and business conversations are as important as coding ability.
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