What does a Forward Deployed Engineer do at JDA TSG?

Forward Deployed Engineers at JDA TSG are embedded directly with enterprise customers to implement and customize the platform, build integrations, and solve technical problems in real-world client environments. They combine software engineering skills with direct customer interaction, writing production code while also serving as the primary technical point of contact.

What skills are required for this Active Directory / Entra ID Customer Engineer role?

The Active Directory / Entra ID Customer Engineer role at JDA TSG typically requires strong software engineering skills (Python, TypeScript, SQL), experience with APIs and system integration, comfort with cloud platforms, and the ability to communicate complex technical topics to non-technical stakeholders. Most FDE roles require 3-7 years of engineering experience.

Is this Forward Deployed Engineer position at JDA TSG remote?

Remote availability varies by JDA TSG FDE role. Some positions are fully remote, others require travel to customer sites, and some are hybrid. Check the full job description above for the specific location requirements for this posting.

JDA TSG

Active Directory / Entra ID Customer Engineer

$95K - $110K Remote Mid Posted May 04, 2026

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Role Description

Overview:

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for an Active Directory / Entra ID Expert to join our growing Customer Engineer (CE) team. These are full-time roles with comprehensive benefits. As a CE, you’ll work with Fortune-1000 enterprises, guiding them to a healthy, secure identity posture across hybrid and cloud environments. Location: Remote US

Salary Range: $95K/yr – $110K/yr based on experience What You Will Do: * On-Demand Assessments – Active Directory (AD), AD Security, and Entra ID Health Checks * WorkshopPLUS facilitation – AD Troubleshooting, Microsoft Entra Hybrid Identity, Identity Fundamentals * Recovery Services – Lead Active Directory Recovery engagements * Architecture Services – Design secure cloud identities, migrate & protect applications with Entra * Blocker Mitigation & Optimization – Tune Entra Identity Protection and Advanced Conditional Access policies * Act as the primary technical contact, providing visibility and advanced problem resolution to executive-level stakeholders

Who You Are: * 15+ years of overall IT experience * 7 + years of hands-on experience in Active Directory Federated Services, Entra ID B2C/External Identities, Zero-Trust architecture, Graph API, Entra Workload Identities, Windows Server 2016-2025, Entra Identity Governance & Verified ID, tenant-to-tenant migrations * Deep understanding of Active Directory, ADDS. and AAD architecture - EntraID * Ability to collaborate with cross-functional teams and advise stakeholders from engineers to CIOs. * Strong written and verbal communication skills for presenting complex technical concepts to business leaders.

Preferred certifications -* Microsoft Certified Systems Engineer (MCSE) * Microsoft Certified: Identity & Access Administrator Associate * Microsoft Certified: Cybersecurity Architect Expert * Microsoft Certified Trainer

What We Offer: * Healthcare - Comprehensive coverage for you and your family * Employee Assistance Program - Get support when you or your family need it with counseling and coaching * 401K with company match * Paid time off * Paid parental leave * Volunteer Day Off * Life insurance - Protect your loved ones and their future * Business travel accident insurance

Posted Salary Range: USD $95,000.00 - USD $110,000.00 /Yr.

About Forward Deployed Engineering

Forward Deployed Engineers are embedded directly with customers to build custom solutions, integrate products into existing infrastructure, and bridge the gap between product engineering and customer success. The role combines deep technical skills with the ability to operate in client environments and translate business requirements into working software.

Originally pioneered by Palantir, the FDE model has spread across AI, enterprise SaaS, and cloud infrastructure companies. FDEs write production code, architect integrations, train customer teams, and feed product insights back to the core engineering organization. At companies like OpenAI, Salesforce, and Databricks, FDE teams are treated as elite engineering units that can ship custom solutions in days rather than quarters.

Typical FDE stack: Python, TypeScript, SQL, REST/GraphQL APIs, cloud platforms (AWS/GCP/Azure), and increasingly LLM APIs and AI orchestration frameworks. Strong communication and the ability to context-switch between technical and business conversations are as important as coding ability.