AI-Powered Business Apps & Automation (Power Platform) Customer Engineer
Role Description
We have immediate opportunities for Power Platform and AI-driven automation experts to join our team as Customer Engineers (CEs). This is a remote (home-based), salaried role with great benefits and a fantastic team. As a CE, you’ll help enterprise customers modernize and automate business processes using Power Pages, Power Automate Desktop, and PCF Controls, empowering them to create scalable, secure, and intelligent business apps. You’ll drive adoption of AI-assisted workflows and low-code innovation, partnering with business and IT teams to deliver high-impact solutions across Microsoft’s Power Platform ecosystem.
- Standard Product Workshops & Training – Deliver sessions on Power Pages, Power Automate, and AI Builder integration
- In-Depth Product Reviews / Whiteboard (Chalk Talk) Sessions – Guide customers through best practices for low-code design, governance, and extensibility
- App & Automation Health Checks – Assess business apps and automation solutions for performance, scalability, and reliability
- Operational Reviews of Implementations – Ensure Power Platform environments align with enterprise governance and security standards
- Product Upgrade / Integration Assessments – Support adoption of AI Builder, Azure OpenAI, and cross-service integrations with Dynamics and Microsoft 365
- Solution Development & Extension – Build and extend Power Apps using PCF Controls, JavaScript, and custom connectors for advanced scenarios
- Act as the Primary Technical Contact – Provide guidance, technical leadership, and issue resolution across all Power Platform engagements
Key Skills & Technologies:* Low-Code Development: Power Pages, Power Apps (Canvas & Model-Driven), Power Automate Desktop * Customization & Extensibility: PCF Controls, JavaScript, Liquid Templates, Custom Connectors * Automation & AI: Robotic Process Automation (RPA), AI Builder, Approvals, Document Intelligence * Integration: Dataverse, Azure Logic Apps, Microsoft 365, REST APIs * Security & Governance: DLP Policies, Solution Packaging, ALM, Environment Management * AI-Enabled Business Apps: Using AI Builder or Azure OpenAI for form recognition, document processing, and chat experiences
- 15+ years of IT experience required
- 7+ years of Power Platform or low-code application consulting, including enterprise implementations
- Hands-on experience delivering RPA solutions using Power Automate Desktop
- Strong background in PCF Control development and app customization
- Familiarity with AI integration into business workflows and Power Apps
- Proven success delivering customer-facing portals and apps with measurable business outcomes
About Forward Deployed Engineering
Forward Deployed Engineers are embedded directly with customers to build custom solutions, integrate products into existing infrastructure, and bridge the gap between product engineering and customer success. The role combines deep technical skills with the ability to operate in client environments and translate business requirements into working software.
Originally pioneered by Palantir, the FDE model has spread across AI, enterprise SaaS, and cloud infrastructure companies. FDEs write production code, architect integrations, train customer teams, and feed product insights back to the core engineering organization. At companies like OpenAI, Salesforce, and Databricks, FDE teams are treated as elite engineering units that can ship custom solutions in days rather than quarters.
Typical FDE stack: Python, TypeScript, SQL, REST/GraphQL APIs, cloud platforms (AWS/GCP/Azure), and increasingly LLM APIs and AI orchestration frameworks. Strong communication and the ability to context-switch between technical and business conversations are as important as coding ability.
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