Azure Resource Management & Automation Customer Engineer

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for an Azure Resource Management & Automation Expert to join our team as Customer Engineer (CEs). This is a remote (home-based), salaried role with great benefits and a fantastic team.

As a CE, you’ll work with enterprise customers to lead & deploy, optimize, and manage their cloud environments with a focus on Azure Operations, Automation, and Governance. In this senior, customer-facing role, you’ll help organizations streamline resource deployment, secure their Azure identities and networks, automate routine processes, and implement cost-effective governance strategies.

You’ll act as a trusted advisor, enabling customers to scale operations confidently while maximizing value from their Microsoft cloud investments. Location: Remote US

Salary Range: $110K – $120K based on experience

• Standard Product Workshops & Training – Deliver enablement sessions on Azure IaaS migration, Arc management, and PowerShell automation
• In-Depth Product Reviews / Whiteboard (Chalk Talk) Sessions – Lead discussions on hybrid architecture, automation patterns, and governance controls
• Infrastructure Health Checks / Assessments – Evaluate server deployments and IaaS environments for performance, security, and compliance
• Operational Reviews of Implementations – Ensure hybrid solutions deliver on availability, automation, and cost efficiency objectives
• Product Upgrade / Integration Assessments – Support customers adopting Azure Arc, Azure Files, and Azure Monitor for unified management
• Automation & Optimization Sessions – Develop and deploy PowerShell scripts and automation frameworks to streamline operations
• Act as the Primary Technical Contact – Provide advanced support, visibility, and resolution for IaaS and hybrid infrastructure engagements

• 15 + years of overall IT experience
• 7+ years of experience managing cloud infrastructure and operations, preferably in Azure.
• Strong scripting/automation background, especially with ARM templates and PowerShell.
• Proven success helping customers reduce cost, improve operational efficiency, and enforce governance at scale.
• Experience leading technical workshops and advising on enterprise-grade Azure architecture.
• Solid understanding of cloud security, policy, and identity access best practices.
• Responsibilities:
• Guide customer engagements around Azure Resource Manager (ARM), including templates, policy enforcement, and lifecycle governance.
• Guide customers through architecture and deployment of secure, scalable Azure Storage and Networking solutions aligned with performance and security best practices.
• Guide customers through Azure Identity management, including RBAC, Conditional Access, and integration with Azure AD.
• Provide guidance to customers on the implementation of Azure Automation and runbooks to manage VM operations, patching, backups, and other recurring tasks.
• Guide customers through configuration and optimization of Azure Backup solutions for long-term protection and DR readiness.
• Advise customers on cost optimization strategies, including Reserved Instances, right-sizing, policy-based spending controls, and usage monitoring via Cost Management tools.
• Consult with customers regarding governance alignment with frameworks like the Microsoft Cloud Adoption Framework (CAF) and Well-Architected Framework.
• Portuguese-English bilingual candidates are highly preferred.

Key Skills & Technologies* + Resource Management: Azure Resource Manager (ARM), Tags, Policies, Blueprints + Infrastructure: Azure Storage (Blob/File), Azure Virtual Network, NSGs, Load Balancers + Identity & Access: Azure Active Directory, RBAC, Conditional Access, Identity Protection + Automation: Azure Automation, PowerShell Runbooks, Logic Apps, Update Management + Resiliency: Azure Backup, Site Recovery (ASR) + Cost Optimization: Azure Cost Management, Budgets, Reserved Instances, Azure Advisor + Governance: Cloud Adoption Framework, Secure Score, Azure Policy