Azure IaaS & Hybrid Infrastructure Customer Engineer

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for Azure IaaS & Hybrid Infrastructure Expert to join our team as Customer Engineer (CEs). This is a remote (home-based), salaried role with great benefits and a fantastic team.

As a CE, you would help customers modernize and automate their Azure IaaS and Hybrid Infrastructure environments, with a focus on Windows Server, PowerShell, Azure Files, Azure Arc, and Azure IaaS technologies. In this customer-facing, technical role, you’ll guide clients through migrations, hybrid management with Azure Arc, and infrastructure-as-code automation using PowerShell. You’ll play a key role in aligning infrastructure strategy with operational excellence, ensuring high availability, security, and performance across both cloud and on-prem environments. You’ll act as a trusted advisor, enabling customers to scale operations confidently while maximizing value from their Microsoft cloud investments. Location: Remote US

Salary Range: $110K/yr – $120K/yr based on experience

• Standard Product Workshops & Training – Deliver enablement sessions on Azure IaaS migration, Arc management, and PowerShell automation
• In-Depth Product Reviews / Whiteboard (Chalk Talk) Sessions – Lead discussions on hybrid architecture, automation patterns, and governance controls
• Infrastructure Health Checks / Assessments – Evaluate server deployments and IaaS environments for performance, security, and compliance
• Operational Reviews of Implementations – Ensure hybrid solutions deliver on availability, automation, and cost efficiency objectives
• Product Upgrade / Integration Assessments – Support customers adopting Azure Arc, Azure Files, and Azure Monitor for unified management
• Automation & Optimization Sessions – Develop and deploy PowerShell scripts and automation frameworks to streamline operations

Act as the Primary Technical Contact – Provide advanced support, visibility, and resolution for IaaS and hybrid infrastructure engagements *

• 15 years of IT experience
• 7+ years of experience in Core Platforms: Windows Server 2016/2019/2022, Active Directory, Group Policy
• A minimum of 5+ years of experience in Azure IaaS: Virtual Machines, Azure Files, Azure Disks, VMSS and Hybrid Management: Azure Arc, Log Analytics, Azure Policy
• A deep understanding of Microsoft CAF – Cloud Adoption Framework and WAF - Well-Architected Framework
• Strong PowerShell automation skills and experience writing reusable infrastructure scripts.
• Familiarity with hybrid cloud strategies using Azure Arc or similar technologies.
• Proven ability to lead customer conversations on modernization, automation, and infrastructure management.
• Excellent communication skills to convey technical direction to both engineers and business stakeholders.
• Portuguese-English bilingual candidates are highly preferred.

Key Skills -* Core Platforms: Windows Server 2016/2019/2022, Active Directory, Group Policy * Azure IaaS: Virtual Machines, Azure Files, Azure Disks, VMSS * Hybrid Management: Azure Arc, Log Analytics, Azure Policy * Automation: PowerShell scripting, Desired State Configuration (DSC), Azure Automation * Security & Monitoring: Defender for Cloud, Azure Monitor, RBAC, Update Management * Architecture Frameworks: Microsoft CAF, Well-Architected Framework